What is Meowswym's pre-order system?

Meowswym's pre-order system allows customers to reserve products before they are officially released. By placing a pre-order, you are guaranteed to receive the product once it becomes available.

When will my pre-ordered items be shipped?

All pre-ordered items will be shipped by the end of Spring 2024. We appreciate your patience and are committed to delivering quality products.

How can I track my order?

Tracking information will be sent out at the end of Spring 2024. You'll receive an email with all the necessary details to track your package as it makes its way to you.

How do I know if my pre-order is confirmed?

If you have received a confirmation email from Meowswym, your pre-order is confirmed. This email is your assurance that your order is secured and will be shipped according to our pre-order timeline.

What sizes are available for Meowswym products?

Meowswym offers products in sizes Small (S), Medium (M), and Large (L). We aim to accommodate a range of body types and preferences.

Is there a sizing chart available?

Yes, we have a sizing chart available to help you choose the best fit for you. It is important to refer to this chart before placing your order to ensure maximum comfort and satisfaction with our products.

What is included in the Meowswym gift set?

The Meowswym gift set includes a beautifully designed gift box for display. It's perfect for gifting to friends, family, or treating yourself to something special. The contents of the gift set are designed to delight and provide a memorable unboxing experience.

Can I cancel or modify my pre-order?

Due to the nature of our pre-order system, we are unable to cancel or modify orders once they have been confirmed. We encourage customers to review their orders carefully before confirming.

What is Meowswym's refund policy?

Meowswym does not offer refunds on pre-ordered items. We commit to delivering high-quality products and ensuring that they meet your expectations.

What payment methods are accepted for pre-orders?

Meowswym accepts various payment methods, including SHOP PAY, major credit cards,  and other widely used payment platforms. Your payment will be securely processed, ensuring your information is protected.

What are the shipping policies for pre-orders?

Meowswym offers free shipping for all pre-orders within the USA. For international orders, customers are responsible for the shipping costs. We strive to provide efficient and reliable shipping for our global customer base.

What should I do if there are delays or issues with my shipment?

While Meowswym ensures the timely dispatch of your pre-order, we are not responsible for any delays or issues that arise due to the postal service. We recommend monitoring your tracking information and contacting the carrier for updates on your shipment's status.

What should I do if I have more questions?

If you have any further questions or need assistance, please don't hesitate to contact our customer service team. We're here to help you and ensure your satisfaction with your pre-order experience.